Frequently Asked Questions
Shipping and Returns
Our goal is to maintain 100% accuracy in both quantity and timeliness for all shipments. FedEx merchandise orders are processed Monday through Friday, excluding business holidays.
- Domestic Orders – In-stock items typically ship within 48 hours.
- International Orders – In-stock items typically ship within 96 hours.
- Expedited Domestic Orders – Orders received by 2:00 PM EST are shipped the same day.
All shipments include a packing slip. Please verify that the contents match the packing slip and inspect the box for any damage. If discrepancies are found, please document them immediately.
Shipping and handling charges are calculated based on your total order value and will be displayed during checkout. You can also estimate shipping costs in your shopping cart by selecting your destination and preferred shipping method.
Shipping fees for international orders vary significantly depending on the destination. Recipients are responsible for paying any applicable customs duties directly to the courier at or before delivery.
Important: International orders that are refused or returned will not be refunded.
Expedited shipping is available for all orders within the continental United States for an additional fee.
To qualify for expedited shipping:
- Orders must be placed by 2:30 PM EST, Monday through Friday.
- Orders submitted after this time, on weekends, or on holidays will be processed the next business day.
To view expedited shipping charges:
- Log into your account.
- Add items to your cart.
- Enter your shipping method and destination to see applicable fees.
Canadian customers are responsible for all additional international fees, including import duties and taxes. Some FedEx merchandise may be restricted from export. All product prices are listed in U.S. Dollars.
Orders may be canceled if they haven't already been prepared for shipment. To request an order cancellation please email fedexesupport@robertsonmarketing.com.
As a company that takes pride in quality, we want you to be completely satisfied. If for any reason you are not happy with your purchase, products that have not been used and are in new condition may be returned for a refund within 30 days of the product shipment.
For all returns we will credit the card used to place the order once the merchandise has been shipped back, at the customer's expense, and received back into stock.
If you receive the incorrect item(s), or you receive a defective item, please contact fedexesupport@robertsonmarketing.com. We will provide you with a refund or ship the correct item to you, whichever you prefer.
Before returning any merchandise please make sure to contact fedexesupport@robertsonmarketing.com.
Please return items to the following address:
ATTN: FedEx Customer Support
Robertson Marketing Group
359 Kesler Mill Rd.
Salem, VA 24153
Order status can be viewed by logging into your account.
Certain large or oversized items may incur an additional surcharge beyond standard shipping fees. Any applicable surcharge will be clearly noted on the product page.
We do not currently ship to PO Boxes.
Orders
Once your order is placed, you’ll receive an email confirmation followed by a shipment confirmation when your order ships. You can also check the status of your order anytime by logging into your account and visiting the “My Account” page.
If you need to modify your order before it’s processed and shipped, please contact Customer Service at fedexesupport@robertsonmarketing.com. Changes are not guaranteed and will depend on the order status at the time of your request.
Yes, we do accept backorders. We ship available items as they are ready, and any out-of-stock items will be fulfilled and shipped separately as they become available.
We encourage all customers to place orders directly through the website for the fastest and most accurate service. However, if needed, Customer Service is available to assist at fedexesupport@robertsonmarketing.com, Monday–Friday, 8:00 AM to 7:00 PM EST.
Purchases
Sales tax is applied to certain product purchases and shipping charges in states where our commerce service provider and fulfillment partners operate. The FedEx Shop currently collects sales tax in the following states:
Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, and Wisconsin.
If you are a dealer with a verified sales tax exemption, tax will only be waived for the state listed in your exemption documentation. If merchandise is shipped to a state where you do not have a valid exemption certificate, sales tax will be applied.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
We do not accept checks, cash, or bank transfers. Please ensure that your billing address matches the address associated with your payment card.
Your card will be charged once your order ships. On your credit card statement, the merchant will appear as Robertson Marketing Group, which manages the store on behalf of the FedEx Shop.
Be sure to retain a copy of your order confirmation email for your records.
FedEx employees currently have access to PunchOut functionality and can submit order requests. All PunchOut requests are reviewed and approved on the FedEx side before they are finalized and sent back to the site/system as orders.
Other Questions
Robertson Marketing is the official branded merchandise partner for FedEx and is responsible for managing website operations and customer service.
For any questions related to orders or products, please contact our support team at fedexesupport@robertsonmarketing.com.
For shipments to California, packages may include a notification sticker indicating that one or more products inside have been identified by the State of California as potentially causing cancer, birth defects, or other reproductive harm.
Terms and Conditions
The FedEx Shop reserves the right to update this site, our policies, and these terms at any time. All changes become effective upon posting. By accessing, signing in, or registering to use fedexshop.fedex.com, you agree to all provisions outlined in these terms and conditions. These terms apply in addition to any other policies or agreements related to contests, sweepstakes, loyalty programs, surveys, transactions, or purchases made through fedexshop.fedex.com.
Fedexshop.fedex.com respects your privacy. Your personal information will remain confidential and will not be sold. When you create an account or place an order, your name is automatically added to our mailing list to receive order and shipping confirmation emails.
Some features of fedexshop.fedex.com require customer registration using an email and password. By registering, you agree to provide accurate and complete information and to update your account as needed. Use of false information or another person’s email address violates these terms and may result in account termination.
Fedexshop.fedex.com is intended for users aged 18 and older. By using this site, you confirm that you meet this age requirement.
If you are eligible for a FedEx Contractor or FedEx Retiree discount, you must select the appropriate option when creating your account on the New Customer Account page.
During account registration, look for the Affiliate Selection dropdown and choose either FedEx Contractor or FedEx Retiree, as applicable. This selection is required to ensure your account is correctly associated with the eligible discount group.
If the correct affiliate option is not selected at the time of account creation, the discount will not automatically apply.
If you have already created an account and believe you selected the incorrect option—or did not select one—please contact FedEx Shop Customer Support at fedexesupport@robertsonmarketing.com for assistance.
All products on fedexshop.fedex.com are officially licensed by FedEx and may not be replicated or reproduced without written consent and a valid licensing agreement.
General Conditions
Fedexshop.fedex.com reserves the right to limit order quantities and cancel multiple purchases of limited-quantity items made by the same user or shipped to the same address. Orders suspected to be for resale may be canceled at our discretion.
While we strive to provide a seamless shopping experience, pricing errors may occur. fedexshop.fedex.com reserves the right to cancel any order containing pricing errors, with no further obligation. Any payments made will be refunded. Pricing is subject to change without notice.
We aim to display product colors as accurately as possible. However, due to monitor settings, actual colors may vary. We cannot guarantee that your screen will reflect the true color of merchandise.
We automatically collect data such as your domain address, location, and site usage for analytics. We also maintain records of your purchases. You may be asked to provide personal information (e.g., name, address, email, payment details). Providing this information is optional but may be required to use certain site features or complete purchases.
To request deletion of your account information under GDPR, please email: fedexesupport@robertsonmarketing.com.
We use collected information for internal purposes such as:
- Order tracking and confirmation
- Fraud prevention
- Marketing and promotions
- Customer communications
We may share your information with third-party service providers for tasks such as payment processing, shipping, and advertising. These providers may operate outside the U.S., EU, or other regions.
We may disclose personal information if required by law or to protect our rights, customers, or partners. This website is operated on behalf of a third party identified by branding or logos. Information collected may be shared with that third party, which may have its own policies governing your use of the site.
To update your personal information, log into your account and make changes directly. We may contact you regarding your order or to share product updates, even if you’ve opted out of marketing communications.
This site is intended for a general audience and does not knowingly collect information from children under 18 years of age. If we learn that a child has registered, we will delete the associated data. Parents are encouraged to supervise their children’s online activity.
We use cookies and similar technologies to enhance your experience, track usage, and personalize content. You can manage cookie settings through your browser. For more information on cookies and how to disable them, consult online resources.
We use security tools to protect your personal data, but no system is 100% secure. You share information at your own risk. Always log out and close your browser after visiting the site, especially on shared or public computers.
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.
If you have a security concern or wish to report an issue, please contact: security@robertsonmarketing.com.